Privacy Notice

Last Updated Date: July 21, 2026
This NexMe APP Privacy Notice (the “ Notice ”) explains how we collect, use and more generally process your personal data in connection with your relationship with us when you use our mobile application (the “ App ”) to control and administer the NexMe devices (the Device) paired to your App account and enjoy other related services offered by us (collectively, the “ Services”).
The Services are provided or controlled by the following entities and their affiliates (i) NexMe Inc. (located at 8 The Green, Ste A, Dover, Kent County, Delaware 19901, US) (the “ we ”).
Here is a summary of the information contained in this Notice. This summary is to help you navigate the Notice and it is not a substitute for reading everything. You can view the particular sections for more detailed information.
1 What data do we collect about you? If you register an account to use the App, we will need some personal data from you to set this up. We will also collect and create personal data about you when you use certain functions of the App (e.g., when you pair your Device with the App). If you need to get in touch with us, we will also collect and retain some information so that we can get back in touch with you and address any concerns. For more information, please refer to 1 What data do we collect about you?
2 How do we use your data? We process your personal data to manage the contract you have refused/agreed to and to provide functions related to account management, device control, and other services in the App. We also process your personal data to communicate with you in response to any support requests, to ensure the secure and stable operation as well as continuous improvement of the App, and to investigate any reported illegal content in our Services in compliance with our legal obligation. For more information, please refer to 2 How do we use your data?
3 How do we retain and protect your data? We store your personal data on servers located in the United States, and we take every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this Notice. Besides, we have implemented appropriate technical and organizational security measures designed to protect your personal data. For more details on the location and duration of the retention of your personal data, please refer to 3 How do we retain and protect your data?
4 How will we disclose and transfer your data globally? We may disclose your personal data to affiliates and some third-party service providers (e.g., IT services, business support, and customer services) who help us deliver Services in relation to the App. We may also be required to disclose certain personal data about you in response to any legal procedures or requests from regulatory authorities, for audit purposes, in the event of mergers, acquisitions, sale of assets, or transfer of services, and in other circumstances specified under 4 How will we disclose your data? Due to the international operation of our business, your personal data may be accessed from and transferred to jurisdictions outside of where you are located. In the event of a cross-border transfer of personal data, we take appropriate measures to provide an adequate level of protection for your personal data. For more information, please refer to 5 How will we transfer your data around the world?
5 What are your rights regarding the processing of your personal data? Depending on where you are, you may have certain rights with respect to your personal data, such as rights of access and data portability, to correct or delete your personal data, to withdraw your consent, restrict or object to our processing of your personal data, or to lodge complaints with an applicable authority for any breach of data protection laws. For more information, please refer to 6 What are your data subject rights and choices? In particular, if you are a California resident, certain state data privacy legislations may entitle you to additional rights as detailed under >
6 How do we protect minors? We do not aim to provide services for minors, and we do not intentionally collect or maintain information from minors. For more information, please refer to 7 How do we protect minors?
7 Contact Us. If you have any questions or comments regarding this Notice and/or other privacy practices, want to exercise any rights you may have, or would like to contact our Data Protection Officer, please contact us by using the information detailed under 9 How to contact us?
Our privacy policy only applies to the data collection and processing activities of this App and its associated services, and does not apply to third-party websites, applications, or service providers (such as third-party links accessed through this App or integrated third-party SDKs). When you leave our platform or use third-party services, please note that third parties may collect your personal information independently, and their privacy policies and data-handling practices may differ from ours. We recommend that you carefully read the privacy policies of third parties to understand how they process your personal information.
1 What data do we collect about you?
When you use the App, we will only collect and use your personal data for the following purposes as described in this Notice. Personal data means information about any individual, or from which any individual is directly or indirectly identifiable.
We may collect personal data from and about you, including information that you provide, and automatically collected information. We also create personal data about you in certain circumstances, such as records of your interactions with us, and details of the usage information of your device. We may collect and process the following data:
  • Contract Management Information: version number of this Notice you are aware of, your consent or rejection of specific services or functions, version number of the service contract you agree to or refuse; and the timing of your aforementioned actions.
  • App Account Information: account name (email address), password (encrypted) during account registration.
  • Device Information: serial number, model, firmware version, and firmware file of your device.
  • Mobile Device (Usually Your Mobile Phone or Pad) Information: brand, operating system, and version of the mobile device.
  • Network Information: name and password of the Wi-Fi you provided for device paring, Bluetooth name, and device hotspot name.
  • Services Usage Information: file information (such as audio file, transcribed text, file name, file size, summarization), user log (such as start time, expire time, reset time), operational behavior data collected through your interaction with our Services (such as clicks, dwell time, time stamp, and browsing history), diagnostic and performance information (such as system events, crash reports, and performance logs), basic information of the device paired to the App (such as battery and charging information, network connection status, device status, cleaning mode, direction, usage duration, and other operation logs).
  • Issue and Feedback Information: information you provide to us when you use feedback-related services in the App, such as issue type, device involved, issue description, contact email, and pictures or videos you upload.
  • Customer Service Related Information: such as information used to verify your identity (email address and order number), communication records (including call recordings) automatically stored or collected, contact information (name, phone numbers, mobile numbers, and mailing information used for after-sales service) you choose to provide to us, and other information required for handling your requests.
Information We Obtain by Automated Means
When you interact with our web portal, we use automatic data collection tools like cookies to collect data and related information. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. To understand exactly how we use these technologies, including a list of cookies and how to manage them, please read our detailed Cookie Policy.
2 How do we use your data?
The purposes for which we process personal data, subject to applicable law, and the legal basis on which we perform such processing, are as follows:
  • Contract Management: We process Contract Management Information to provide you with records related to contract management, such as records of your agreement/refusal actions, version numbers of contracts/privacy notice related to you, time, etc. This is to fulfill the implicit contract formed when you interact with our privacy notice. By maintaining these records, we ensure transparency in our data handling practices, which is an obligation stemming from the understanding between you and us. This allows you to clearly track the status and version of relevant contracts, fulfilling part of the agreement related to privacy-policy-based interactions.
  • User Account Management: We process your App Account Information and Network Information to provide you with functions related to user account management, such as account registration, account deletion, account login, and modification of account information. As part of our contractual obligation with you, accurately managing these details ensures you can access and use our services as expected, enabling smooth account-related operations.
  • Device Control: We process your App Account Information and device Information to provide you with services related to device control, such as the pairing, unpairing, and upgrades of your device. Given that providing these device-related services is part of our service contract with you, processing this data enables you to manage your paired devices through our app, enhancing your device-using experience.
  • Transcription & AI Features: To provide the App's core services, we process audio files. These services include managing your recordings, transcribing them into text, and offering optional AI-powered summaries. This processing of your audio files, the resulting text or summaries, your industry, profession, and role information is necessary to perform our contract with you. In addition, when you use the optional Device Conversation / AI-assisted dialogue feature, certain desensitized chat text may be shared with Alibaba Cloud Model Studio (阿里云百炼), as further described below under “Sharing with Third-Party AI Services.”
  • Ensure Security, Stable Operation, and Improvement of the App: We process your Mobile Device Information, Network Information, and Services Usage Information to identify the abnormal status of your App account or the device, ensure the stability and security of our Services, and plan improvements or upgradation of our Services. Based on our contract with you, we're obliged to offer a secure, stable, and evolving service. By processing this data, we can maintain service quality, prevent security disruptions, and enhance app functionality, meeting your expectations as a user.
  • Customer Service and Support: When you consult any issues via online customer service, some of your App Account Information such as avatar and nickname will be displayed in the chat box. We may also process Issue and Feedback Information if you use feedback-related services in the App. When you use hotline services for inquiries or complaints, we will process some of your Customer Services Related Information. Additionally, we may also collect other information provided by you to offer services such as troubleshooting and online customer support. This is a contractual obligation to provide effective service and also a requirement to comply with consumer protection or industry-specific laws It ensures timely. service and meets legal record-retention requirements for traceability and compliance.
  • If you believe there is illegal content in our Services, you can report it to us. When you submit a report, we may collect and store your name, email address, and other relevant information related to your report in compliance with our legal obligations.Laws require us to collect and handle such information when there are reports of illegal content on our platform, enabling us to cooperate with relevant investigations and maintain a legal service environment.
We will not use the collected personal data for the training, optimization, or development of artificial intelligence (AI) or machine learning models.
Sharing with Third-Party AI Services
For clarity regarding data collection, use, and sharing with a third-party AI service, we disclose the following:
  • Data we collect: including account / registration information, basic device information, and chat text content you enter when using Device Conversation and related features.
  • How we collect data: information you actively input, and non-sensitive basic device information that the App may obtain automatically.
  • Uses of data: to provide App services described in this Notice, including account management, device-related functions, transcription and related services, and the optional AI-assisted dialogue feature.
  • a) Data sharing details: Only when you initiate a Device Conversation will the App send your chat text content to Alibaba Cloud Model Studio (阿里云百炼). The shared chat text is desensitized and does not include sensitive information such as your name, mobile phone number, national ID number, or device location. Shared data is used solely to provide the AI-assisted dialogue feature, help optimize dialogue content, and improve interaction efficiency.
  • b) User authorization: We display a clear authorization prompt on the Device Conversation page. Before you send a message or trigger the AI-assisted feature (and before any data is sent), a pop-up will inform you of: (i) the type of data to be shared (chat text content); (ii) the recipient (Alibaba Cloud Model Studio (阿里云百炼)); and (iii) the purpose of sharing (AI-assisted dialogue optimization). Only after you tap “Agree” may you send messages and use the AI feature. If you tap “Disagree,” the AI feature will be disabled and no user data will be shared with the third-party AI service.
  • c) Where to find this Notice: This Privacy Notice is available in the App under Settings > Privacy > Privacy Policy.
  • d) Data protection measures: All shared user data is transmitted and stored using encryption (including HTTPS). We have entered into a strict data confidentiality agreement with the third-party AI service provider, under which the provider may use the shared data only for the specified AI-assisted dialogue feature, may not use it for any other purpose, may not disclose it to any other third party, and must delete the relevant data promptly after the service is completed. We periodically review the provider’s data use practices to help protect your data.
3 How do we retain and protect your data?
Your data will be processed on servers located in the United States. We will only retain your personal data for the time necessary to achieve the purposes stated in this Notice.
We will process and store your data during the period that we maintain an ongoing relationship with you. Most of your personal data will be associated with your App account. When you deactivate your App account, the personal data associated with your account and related Services will be deleted or anonymized, unless local applicable laws require our continued processing of such data.
We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law. When using an App account, it is important that you select a strong password and do not share it with others. If you have any concerns that your App account or personal data has been put at risk, for example if someone could have found out your password, please contact us by using the contact details provided in Section 9 below. Please note, the Internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk, and you are responsible for ensuring that any personal data that you send to us are sent securely.
4 How will we disclose your data?
Third-party service providers who provide us with IT services (including IT-related cloud services), business support, customer services, and third-party AI services may need to process your data. These third parties will process your personal data on our behalf under relevant contracts. In particular, when you use the optional Device Conversation / AI-assisted dialogue feature and grant permission, we may share desensitized chat text content with Alibaba Cloud Model Studio (阿里云百炼) solely as described under “Sharing with Third-Party AI Services” in Section 2. We may disclose personal data with our affiliates for legitimate business purposes and the operation of the App, in accordance with applicable law. In addition, we may only disclose your data under the following circumstances:
  • In response to any legal procedures or requests from regulatory authorities, we may disclose your data in accordance with applicable laws or legal processes.
  • During the provision of services by external auditing firms, legal advisors, or other professional consultants, we may disclose your data to them as necessary based on specific circumstances.
  • Your data may also be disclosed to relevant third parties in the event of mergers, acquisitions, sale of assets, or transfer of services to other companies.
When transmitting or disclosing your data, we will adhere to relevant legal obligations to ensure adequate protection for the transfer of such data by providing the same level of protection equivalent to that required in your jurisdiction.
5 How will we transfer your data around the world?
Since we maintain servers located in the United States, your personal data may be processed on servers located outside of the country where you live. For example, personal data of Japanese users may be stored in the United States, that of Canadian users may be stored in the United States. Because of the international nature of our business, your personal data may also be accessed by our affiliates or be transferred to third-party customer service providers and third-party SDK providers, in connection with the purposes set out in this Notice. For this reason, we transfer personal data to other jurisdictions that may have different laws and data protection compliance requirements to those that apply in the jurisdiction in which you are located. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your personal data is processed, we apply the same protections described in this Notice.
In the event of an international transfer of personal data, when required by applicable law, we will provide an adequate level of protection for your personal data using various means, including where appropriate, relying on a formal decision that a certain country ensures an adequate level of protection for personal data, or implementing the European Commission approved Standard Contractual Clauses and UK International Data Transfer Agreement between our affiliates and third parties (where applicable) or any other lawful approach that permits the lawful transfer of personal data from those countries.
6 What are your data subject rights and choices?
You may have the following rights and choices regarding your personal data:
6.1 Data Access
You may access your account-related personal data through this path in the App: “me”. If you have any other requests relating to access to your personal data, please contact us.
6.2 Data Deletion
You may request to delete all your personal data by deactivating your App account through this path in the App: “ me > settings > Deleta Account”. We will delete your personal data after you deactivate your App account as introduced under Section 3 of this Notice.
Additionally, you may also request deletion of the personal data you provide by contacting us. If some of your personal data cannot be deleted, we will inform you of the reasons for not taking action.
6.3 Withdrawal of Consent
Where we process your personal data on the basis of your consent, you may withdraw your consent by contacting us.
6.4 Objection to Processing
Subject to applicable law, you may object to the processing of your personal data based on our legitimate interests where there are grounds relating to your particular situation by contacting us. If we cannot take action on your request, we will inform you of the reasons.
6.5 Restriction to Processing
If you would like to restrict our processing of your personal data, please contact us by contacting us. You have the right to restrict the processing of your data where one of the following applies:
  • The processing is unlawful and you oppose the erasure of relevant personal data;
  • For the purpose of establishment, exercise or defense of legal claims, you request us to retain your personal data that we were supposed to delete;
  • Your objection regarding the accuracy of your personal data is pending our verification;
  • Your request to object to the processing of your personal data is pending our verification.
6.6 Other Rights
Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal data. For example, you may also have the right to lodge complaints with an applicable data protection authority if you consider that the processing of your personal data infringes any applicable data protection laws (for example, the EU General Data Protection Regulation, the Australian Privacy Principles, and any other Australian registered APP codes). For California residents, please find more details of your rights in Section 8 below.
If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Notice or about our processing of your personal data, or to file a complaint about how we process your personal data, you may use the contact details provided in Section 9 below. When submitting a right request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under applicable data protection laws.
7 How do we protect minors?
Our services are exclusively for adults. If you do not meet the legal age requirement for adults in your jurisdiction, please do not use our services. If you are uncertain about meeting the age requirement, kindly consult your guardian for verification.
If you are a parent or guardian and become aware that a minor is using our services, please contact us to stop relevant provision of Services by using the contact details provided in Section 9 below.
8 How to contact us?
We are committed to protecting the security of our systems and the privacy of your personal data. If you have any concerns related to security vulnerabilities, privacy practices, or your data protection rights, or if you wish to contact our Data Protection Officer, please contact us using the information below.
76944675@qq.com
9 How do we update this Notice?
We will update this Notice in a timely manner, and we recommend that you regularly check the latest version of this Notice via “Me > About Us > Privacy Policy” of the App. If there are any substantial changes to this Notice, depending on the nature of such changes, we will notify you in advance through pop-ups, push notifications, emails, and other appropriate means.